Terms and Conditions
Last updated: 21 September 2026
These terms apply to your use of dubaitowingexperts.com and to requests you make to Dubai Towing Experts for recovery, towing and roadside assistance in Dubai. By using the website or requesting a service, you agree to them.
1. Requests and quotes
Contacting us by phone, WhatsApp or the website form is a request, not a booking. A job is confirmed only when we have agreed the service, price, pickup location and destination with you. Quotes are based on the information you give us; if the situation on arrival is materially different (for example the vehicle is in a different place, cannot be accessed as described, or needs additional work), we will explain and agree any change with you before continuing.
2. Your responsibilities
- Give accurate information about your location, the vehicle and its condition.
- Make sure you are entitled to have the vehicle moved, and that it is legal to do so (for example, an accident has been reported to the police where required).
- Remove valuables from the vehicle where possible. We are not responsible for loose items left inside.
- Stay in a safe place while waiting for assistance.
3. Payment
Payment terms and accepted payment methods are confirmed when the job is agreed.
4. Cancellations
Please tell us as soon as possible if you no longer need assistance. If a vehicle has already been dispatched, we will tell you whether any charge applies before you cancel.
5. Liability
We carry out every job with reasonable care and skill. Nothing in these terms limits any rights you have under UAE consumer protection law. We are not responsible for pre-existing damage or mechanical faults, or for delays caused by traffic, road closures, weather, police instructions or other events outside our control.
6. Website content
Information on this website, including guides and FAQs, is general guidance and not professional, legal or insurance advice. See our disclaimer. Customer reviews are the opinions of the people who wrote them.
7. Reviews you submit
By submitting a review you confirm it is your genuine experience and you allow us to publish it, together with your name and any photo you upload. We may decline or remove reviews that are abusive, unlawful, off-topic or contain personal information.
8. Governing law
These terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates. The courts of Dubai have jurisdiction over any dispute.
9. Contact
Questions about these terms: call or WhatsApp 052 585 1934.