When you need car recovery
Car recovery means moving a vehicle that can't be driven — or shouldn't be — from where it is to where it needs to go. Drivers in Dubai usually call us when:
- The car won't start at home, at work or in a mall car park
- A warning light, strange noise or overheating means it isn't safe to keep driving
- The car has been damaged in an accident (see accident recovery)
- A gearbox, clutch or suspension problem has left it stuck
- You've bought a non-running car and need it collected
- The car has been parked for a long time and needs to go to a garage before it can be used again
How car recovery works
- Call or WhatsApp us. Tell us what happened and send a location pin.
- Tell us about the car. Make, model, whether it's automatic or 4x4, and anything unusual (lowered suspension, damage, a flat tyre).
- Agree the price and destination. We confirm the cost before anyone is sent.
- We load and deliver the vehicle to the address you gave us and keep you updated on WhatsApp.
Moving your car the right way
How a car is moved matters. Many modern cars — automatics, all-wheel-drive and 4x4 vehicles, and low sports cars — should be carried with none of their wheels turning on the road. That's why we ask about your vehicle before we set off: so we can plan how to load and secure it without adding to the problem.
What to have ready
- Your exact location (a WhatsApp location pin is best)
- The car's make, model, colour and plate number
- The keys, and the parking level or bay number if you're in a car park
- The destination address — your garage, the dealer or home
- After an accident, the police report reference (garages normally need it before repairs)
Car recovery, towing or roadside help?
If the problem might be fixed where the car is — a flat tyre, for example — roadside assistance may be all you need. If the car needs to go somewhere, that's recovery or towing. Not sure? Describe what's happening when you call and we'll tell you honestly which one fits.
Where we provide car recovery
We cover all of Dubai. These area pages include local notes on access, parking and main roads:
