1. Make sure everyone is safe
If anyone is hurt, call 999 for police or 998 for an ambulance straight away. Turn on your hazard lights and move people away from traffic.
2. Report the accident
In the UAE, every accident must be reported to the police, however minor. For minor collisions with no injuries, Dubai Police lets drivers report the accident through the Dubai Police app or DubaiNow. For anything more serious, wait for the police to attend and follow their instructions — including when and whether vehicles can be moved.
Keep the police report reference. Garages and insurers normally need it before they will start repairs.
3. Take photos before the car is moved
Photograph the damage, the position of the vehicles, number plates and the scene. It only takes a minute and can make insurance claims much simpler.
4. Arrange recovery
Check your insurance first — some policies include recovery. If yours doesn't, or you'd prefer to arrange your own, call us with your location and tell us:
- What damage the car has (for example a damaged wheel, leaking fluids or airbags deployed)
- Whether the car can roll and steer
- Where it needs to go — your garage, the dealer or your insurer's approved workshop
A car with accident damage should not be driven if it isn't safe or roadworthy. We'll agree the price with you and recover it without driving it.
Where we can take your car
Anywhere you choose — your own garage, an agency service centre, an insurer-approved workshop, or home while you sort out your claim.
Read more: what to do after a minor car accident in Dubai
Where we provide accident recovery
We cover all of Dubai. These area pages include local notes on access, parking and main roads: